Frequently Asked Questions
Everything you need to know about shopping with TIRTIR.GLOBAL
What shipping methods are available for international orders?
We offer standard and expedited global shipping via major carriers such as DHL and FedEx. Delivery times typically range from 5 to 14 business days depending on your location.
How can I track the status of my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What is your return policy?
We accept returns for unopened and unused products within 30 days of delivery. Please contact our support team to initiate a return authorization.
Are TIRTIR products safe for sensitive skin?
Yes, our products are formulated with high-quality ingredients and undergo rigorous dermatological testing to ensure they are gentle and effective for all skin types, including sensitive skin.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local digital payment options to ensure a secure checkout process.
Will I have to pay customs duties or taxes?
Customs policies vary by country. Any import duties, taxes, or brokerage fees are the responsibility of the recipient and are collected at the time of delivery.